Responsible Gaming at af9999 — Your safety is our first priority
af9999 believes that recreational gambling is enjoyable only when played responsibly. We are committed to ensuring the mental and financial well-being of every member.
What is Responsible Gambling and why does it matter
Responsible Gaming means enjoying online gaming in a way that keeps conscious attention on your financial limits, time, and mental health. At af9999, we view gaming with a sporting mindset — it is fun, but in moderation.
Among online gaming platforms in Bangladesh, af9999 places the greatest emphasis on member protection. Our goal is to create an environment where entertainment exists without the risk of addiction or financial harm.
Before playing, ask yourself — is this for my entertainment, or am I trying to recover money I have lost? If it is the latter, taking a break is the right decision.
- Only bet an amount that, if lost, will not affect your daily life
- Set a fixed daily time limit and stick to it
- Always prioritise spending time with family and friends
- Never play out of emotion or while under the influence of alcohol
- Do not treat gaming as a source of income
Our protection commitment
af9999 provides the following safety measures to every member free of charge:
- Deposit limit setting
- Session time-out feature
- Self-exclusion (taking a break on your own terms)
- Age verification system (21+)
- 24/7 Bengali live chat support
- Account activity review facility
Our Protection Tools
af9999 keeps these powerful tools available at all times for your safe gaming experience.
Deposit Limit
You can set a daily, weekly, or monthly deposit limit on your account at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour waiting period, but lowering it is instant.
Session Time-Out
Using the time-out feature, you can temporarily close your account for anywhere from 24 hours to 30 days. During this period, no bets or deposits can be made. Once the break ends, your account will be reactivated automatically.
Self-Exclusion
If you feel you need a long-term break, choose self-exclusion. This can apply for 6 months, 1 year, or permanently. While exclusion is active, no new account can be opened or logged into.
Loss Limit
Using the loss limit feature, you can set a maximum loss amount per day or per week. If the set limit is exceeded, the system will automatically end your session and send you a notification.
Age Verification System
af9999 strictly follows the 21+ policy. Age verification is mandatory at registration. Accounts belonging to underage users are closed immediately and any deposited funds are returned.
24/7 Support
Our Bengali live chat support is available 24 hours a day, 7 days a week. Our specialist team is always ready to help with any questions or assistance related to responsible gaming.
21+ Age Limit Policy
af9999 clearly states that this platform is for adults aged 21 and above only. Participation in gaming activities by underage individuals is strictly prohibited.
We verify the age of every new member and reserve the right to request additional identity documents in any suspicious case. If there is an underage member in your household, log out of your account on your device and keep your password private.
Advice for parents
Use parental control software on your device to keep your child or teenager away from online gaming sites. Have open conversations about gaming and build healthy digital habits.
How to recognise the signs of gambling addiction
Ask yourself the following questions. If most of your answers are "yes", it is important to seek help:
Do you often keep playing to "recover" money you have lost?
Is gaming getting in the way of your attention to family or work?
Have you told yourself "I will stop playing" but been unable to?
Have you taken on debt or dipped into savings because of gaming?
Do you feel restless or anxious when you cannot play?
How to use the protection tools
Activate safety measures on your account in just a few steps
Log in to your account
Log in to your personal account on the af9999 platform and go to the profile menu in the upper right corner.
Open "Responsible Gaming" settings
From the profile menu, select the "Responsible Gaming" option.
Choose your preferred protection
Deposit limit, loss limit, time-out, or self-exclusion — select whichever you need.
Set the value and confirm
Enter your preferred limit or time period and click the "Confirm" button. The setting will take effect immediately.
If you need urgent help
If you feel gambling is having a negative impact on your life, contact us right now. Our specialist support team will help you with complete confidentiality.
- Talk to us on 24/7 live chat
- Contact us by email: [email protected]
- Activate self-exclusion from your account settings
- Talk to a family member or a trusted friend
Professional support
Gambling addiction is a health condition and professional help is available. Reach out to mental health specialists and counsellors in Bangladesh. Help is available at the mental health department of any government hospital near you.
Build healthy gaming habits
Responsible gaming at af9999 is not limited to setting limits. It is part of a healthy lifestyle.
Budget planning
Set a separate budget for gaming each week or month. Never go beyond that budget.
Maintain balance
Keep gaming balanced with family, work, studies, and social life. Gaming is a small part of entertainment.
Set goals
Do not make winning at gaming your goal. Instead, see entertainment and enjoyment as the main purpose.
Open conversation
Talk to family or a trusted friend about your gaming habits. There is nothing to hide.
Common questions about responsible gaming
Answers to frequently asked questions about af9999's responsible gaming policy and tools.
Contact us
Our specialist team is ready 24/7 for any questions or support related to responsible gaming. Speak to us in Bengali — we understand.
24/7 Live Chat Support
Enjoy responsibly af9999
Play within your limits and enjoy the fun. af9999 has slots, cricket betting, live casino, and much more.